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Mother of the Bride Dresses, Wedding Dresses
Alta Moda by Josephine Reviews
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Reviewed On 5/14/2018 by Christopher C
Do not go here! The owner is a liar & a fraud. After my mother bought her gown for my wedding from this place (formerly known as Alta Moda) we were constantly seeing horror stories about this place and people not getting their dresses. My weddi...
ng was in Nov of 2017. I tried calling Wilimena, the owner, she never answred. I decided to go to Alta moda, & it was empty. It closed, which wilimena failed to let us know. I finally got through to her & expressed my concerns after the “rumors” going around. She assured me they weren’t true & that my mothers dress would be in the following week, so we made an appointment. We go to the new location, now under the name Elianas couture. About 30 minutes later, wilimena still can’t find my mothers dress, even though she insists it came in & she had it. I take the sample dress off the rack to refresh her memory of what dress it was. She tried to claim that it was my moms dress and one of the girls must have unbagged it and put it on the rack. Meanwhile, beads and crystals were falling off. Clearly not my moms new dress but the sample size. my mom tried it on anyway. Now, when my mom first picked out the dress, willemenia claimed it was a “custom” gown exclusively for Alta moda. That was a lie. However, she measured my mom on the first day & said it would be made to her shape and size. When my mom tries on the sample gown that wilemenia was trying to put off as my moms. The dress was multiple sizes too small, yet my mom lost weight. So after it not fitting wilemenia went on a hunt for the dress. After a while she came back & said the seamstress took the dress thinking it was someone else’s who was having it completely torn apart and says if she hadn’t found in time my moms dress would have been completely cut apart. After flipping out wilemenia insists the dress will be there the next day. So the next day we arrive and she has the “new” dress that had my moms tag on it. My mom tries it on and it closed but was a little snug, which made it hard to believe it was actually custom made to her measurements, especially since she lost weight since being measured. After being checked for alterations my mom told wilemenia she was taking her dress home and would bring it back when it was time for alterations because she didn’t trust it there after it was lost & then almost torn apart. (Even though we never planned on bringing it back there). Wilimena flipped out & refused to give my mom the dress. She told us it was store policy that the dress can’t leave the store until after alterations even though we paid for it and owned it. After much arguing, she made my mom write a hand written contract that she took the dress and wouldn’t bring it back there for alterations and she was on her own (which we were perfectly fine with) Fast forward to a few weeks later, my mom gets a family friend who designs dresses to do the alterations & we found out why wilemenia never wanted us to take the dress. When she opened the dress she saw that the dress had been taken apart & put back together numerous times. It had been altered already. A new size tag was also put in. Wilemenia had taken a dress 2 sizes smaller and taken it out as much as it could and put my moms size tag in and tried to pull it off as my moms “custom” dress. Luckily she was able to salvage the dress and did a beautiful job. In the end it all worked out but don’t let this happen to you. Willemenia is a crook & a horrible business person. DO NOT GO HERE.
Reviewed On 11/12/2017 by Mario D
Eliana Couture - formerly known as Alta Moda.
My cousins... my aunt... my godmother... our bridesmaids and my mom - the mother of the groom all in tears the day of our wedding. 20+ dresses were promised ready weeks before the wedding and Wilm...
ene had the nerve to show up the day of to try to "finish" these dresses. Everyone's dress was falling apart. Sleeves weren't sewn in. Slits weren't cut... Absolutely pathetic.
Lies after lies. Failed deadline after failed deadline. All this business is good for is to cause anxiety and stress.
Not only is this person a fraud - she's a terrible business owner.
After a while you start to feel sorry for her but then you remember seeing you're entire family in tears the day of your wedding (not happy ones) and that sympathy quickly disappeared.
Do yourself a favor and stay away. The reviews are truer than you think... The new name doesn't fool anyone.
Reviewed On 11/11/2017 by Laura C
I don't usually leave reviews but hopefully I can save one person from the horrible experience I had. After reading several reviews I realize I was lucky because we were able to see through Wilhemina's lies and deceit. I took my dress and ra...
n!!! Of course the wrong size was ordered which she tried to fix it with a botched job and lie about. I found the right person to fix my dress and I had my beautiful gown to perfection. Wilhemina is a liar and a scam artist. Don't just stay away but run away as fast as you can!!!!!
Reviewed On 9/28/2017 by knottie3980492dcf43ae43
Eliana Couture - formerly known as Alta Moda.
Stay far away from this store the woman who took over Josephine's business. Her name is Wilemina Guspama, she completely ruined my cousins wedding. They ordered bridesmaid dresses, mother of the b...
ride and groom, aunts and other family dresses. Not only did she not finish all the dresses, she did not have 3 gowns ready. All the dresses were falling apart at the seems. She actually had the crystal stones hot glued with glue gun(which were crappy stone & not Swarovski like she was supposed to use). We all had dresses falling apart and being sewn in at the reception. This woman is a fraud and needs to take responsibility for her actions. She's delusional and a compulsive liar...STAY AWAY!!!!
Reviewed On 9/04/2017 by Alessandra P
This woman is a scam artist. Takes your deposit, lies about the dress, total scam, never came
Reviewed On 7/25/2017 by Lilly H
I got a dress for my cousin's wedding and I absolutely loved it. Whilimina was very kind and professional. I needed to get it altered and she was able to have it done in time.
Reviewed On 9/30/2016 by Susan A
If you are looking for a beautiful gown Alta Moda is the place! Wilemina is professional and an expert in alterations. She really understands the styles of the dresses and how to make them fit perfectly! Thanks Wilemina I love my gown!
Reviewed On 9/21/2016 by Jenna M
COMPLETE NIGHTMARE! My dress never came and I had to find a new bridesmaid dress weeks before the wedding. And to top it all off, Wilimina charged me for the dress I never received, and refuses to give me back my money! This was a mistake compl...
etely on their end- they ordered the wrong dress, and didn't tell me until it was way too late! I've never experienced such horrible customer service before in my life. I honestly have no idea how this store is still in business! Everytime I went in there someone else was complaining that Wilimina had messed up their dress (wrong color, wrong size, or didn't even receive dress). This woman does not know how to do her job and is very unprofessional. Now I have to spend more time and energy fighting with this horrible business to try and get my money back for a dress I never even received!
Reviewed On 9/17/2016 by Knottie2cf5b916aede0b80
I never write reviews good or bad but felt I had to warn people. Since the new owner Whilimina has taken over, this place has really gone to crap. Completely unorganized and unreliable. Shes extremely rude and completely lied about the status o...
f my gown on several occasions. Dont believe ANYTHING this woman says! I ingored the bad reviews and shopped here anyway, and i really wish i hadnt. Worst mistake using this place for my wedding, spare yourself and dont make the same mistake as me.
Reviewed On 9/17/2016 by Jen M
I dont know how this place is still in business... Complete nightmare!!!
Reviewed On 9/17/2016 by Amanda J
WORST SERVICE IVE EVER EXPERIENCED! Regretting the day I walked into this place. If you want your dress to come on time, or to come at all DO NOT SHOP HERE.
Reviewed On 8/29/2016 by Katherine P
I personally listened to some of the ladies coming in and out of this shop. Trust me when I tell you that IF there was any issue here, it is more than likely the customer! Wilamina and her staff could not be more helpful and more knowledgeable ...
about evening wear.
I had THE BEST experience finding my Mother of the Bride dress. Together we redesigned an already gorgeous gown because I wanted something a little different. What they created was a beautiful dress that, Honest to Goodness, fit me like a glove!!! EVERYONE at my daughter's wedding commented on how gorgeous my dress was and how it was "made for my body". It truly was perfect!!!. Wilamina has a great eye! She is easy to work with! In my opinion, if someone has a problem here, it is more than likely the customer! This place is top notch!
Reviewed On 8/27/2016 by Cristina C
We ignored the awful reviews about this place because the gowns are gorgeous. My mom ordered her dress and fit a size 8, which was indicated on her receipt. The dress arrived and was a size 12! We were offered free alterations to compensate for...
the error, but declined due to the multiple horrible reviews and the fact that there were issues with my further mother-in-law's dress ordering. My mom asked for a credit instead, but was basically told the only thing they could do was free alterations (which is we didn't trust). Luckily our seamstress can take in the 2 extra sizes, but it will be a lot of work and a significant cost.
My future mother-in-law's dress was another issue. We asked what colors the dress came in and were told that it was navy and silver only. When we left the store after ordering the navy, I looked up the style on the designer's website and it came in navy, red, and emerald (no silver). My mother-in-law and I both called (multiple run around and unreturned phone calls) and I was specifically told that the dress would be ordered in emerald. Months later, the dress arrived in navy and my MOH was told the emerald wasn't available. She was still told again that it was available in silver. The owner of the store outright LIED about this. I personally called the designer myself and was told the colors were navy/red/emerald (NO silver) but they were now out of the emerald. Also, the owner lied to my mom when she was asking about my MOH's dress about the conversation that we had and the message she had left for my MOH regarding her dress.
After all of this ridiculousness lack of communication, outright lying, errors in ordering (and making no acknowledgement of the mistake), we decided to cut our losses, pay for the additional alterations and run FAR away from this store. Do yourself a favor, don't go anywhere near this store. It's not worth the headache or the stress.
Reviewed On 8/24/2016 by Anonymous C
I ordered a dress for September wedding in February. Was told it would be in June. When June came was told to call back end of July. Then was told to call end of August. I get the feeling the dress doesn't exist after leaving $500 deposit. It...
's 3 weeks before wedding and I still haven't seen dress. Customer service is terrible. I would say to pass up this place. I thought I was in great shape by ordering so early but this is a nightmare.
Reviewed On 8/18/2016 by Jaime D
Do not get a dress from here! My mother ordered her dress for my wedding and it was a size to small in the store..the ladies ordered a size up so it wouldnt be so tight...went to pick up the dress and it was the same size from when she original...
ly tried it on...too small.. The store was useless and didn't do anything to help when my mother complained. She only had 2.5 weeks from when she picked up the dress because they took forever! To see if the dress could be taken out, my mother went to her seamstress who altered my dress and another MOTB was there getting her dress fixed from alta moda!!.... ontop of spending money on the initial cost of the dress..she had to pay for a ton of extra alterations due to the mess of alta mota..instead of being happy and and excited weeks before the wedding my mother was crying thinking she wouldn't have a dress
Reviewed On 6/17/2016 by Knottie1466187767
Completely ruined the dress. The fitting was with 4 inch heels, she took a scissor and started cutting the dress! Didn't even pin the dress to hem and of course the dress ended up being too short. Had to buy another pair of shoes (1 inch) an...
d the toes were still peeking out. On top of that, she actually charged me for tailoring after ruining the dress with its uneven short hem. Never in my life have I even seen anyone EVER do a fitting like that!
Reviewed On 5/31/2016 by Knottie1464708413
Reviewed On 1/23/2015 by Michelle D
I got married in December of 2014. I ordered all 8 of my bridesmaid dresses and both mothers dresses from Alta Moda. The service was impeccable. It is very intimate and you really get personal attention. I worked with Wilmina and she couldn't ...
have been better. You should definitely check this store out if you want a more personalized experience.
Reviewed On 11/14/2013 by REBECCA R
I am not a big dress fan, so I was apprehensive about a wedding dress amongst all the excitement! At Alta Moda they made everything so easy and simple! Willamina took one look at me at our first appointment and brought down just 3 dresses! One ...
out of three ended up being my dream dress! I never wanted to take it off! They were so accommodating there with fittings and even my mom ended up getting her dress there and she looked just as beautiful! Thank for everything!