SUSAN JENCKS WILL SIT BEHIND HER DESK, NOT RESPOND TO YOUR EMAILS, HAVE NO PROBLEM TAKING YOUR MONEY AND NOT RESOLVE ANY ISSUES THAT ARISE. I find it very unfortunate that I have to write this review. I very rarely write reviews and the ones I ...do write are for amazing service. I cannot wait to write my photographer, makeup artist, DJ, etc a spectacular review. However I cannot say the same about the Gannon's staff. Let me start by saying, Susan requires that you hire a coordinator as she does not coordinate wedding, yet has no problem charging her own coordination fee. Actually, she wants nothing to do with the actual wedding as her office is off site and you will NEVER actually see her or meet her in person. I do believe there is a reason she keeps herself so distant (she does not want to be involved to any capacity). Susan's staff is a horrendous group of people. I'm sad, because other than these people, my day was absolutely perfect and the outside vendors were AMAZING. The main complaint I have was with the bartender, MIKE. If you are having a wedding at Gannon's please request not to have this grumpy old man as the bartender. He made me feel extremely uncomfortable at my own wedding, was extremely rude and made me cry. Why did he hate us? I will never know. Maybe he thought we weren't giving him enough tips, even though the server and the bartender got to split $1,000 in tips from the bill. We did have a little situation with he wine as well that got resolved. However; Susan seems to think everything is okay since the wine issue got resolved. She failed to apologize for the bartender's behavior and ever BACKED her staff. I did not want to resort to this; however neither Susan nor Rebecca responded to my last email. So this is the road that I have to take. My ultimate advice is that there are hundreds of pretty venues on Maui, with better staff. PLEASE choose wisely!!!! NOT WORTH THE LACK OF COMMUNICATION AND EXTREMELY RUDE, UNCARING STAFF. SUSAN, REBECCA, MIKE, YOU HAVE NO HEART.