The Stanley Hotel

I have been trying to contact this venue for 4 months. I have called the front desk, put in multiple requests for proposals, emails, talked to management, the wedding planner Ashley, and have heard back with one email reply. It’s now October ( I started contacting them in July) and I think I’m ready to give up. This has stalled wedding planning significantly. We wanted to get married next fall and figured a year and a half would be enough time to plan. Now time is ticking and the lack of response has left me discouraged. It was our dream destination and we are very disappointed in their lack of response.

Customer care for weddings is absolutely miserable. I've been calling, submitting proposal requests, emailing, leaving messages, etc. for over a month now and haven't heard a single thing back from the venue. Not even a confirmation email that they received my request. If you're that busy, hire some additional staff to at least acknowledge requests. This has been a terrible waiting game and stalling all of our planning.

I was married at the Stanley in June of 2019. Our guests loved staying at the Stanley. The overall historic vibe is a real treat when having a destination wedding. The grounds are beautiful and the Stanley was very accommodating when we had to move the wedding inside due to weather. There were some difficulties along the way. Coordinators switched about 4 months before the wedding and not only was I having to catch her up to speed, I was also having to deal with her being new and not knowing what she was doing. I also had to catch a handful of mistakes when going back and forth with the contract. Aster the wedding we received a 7,000 dollar charge that no one could explain. We essentially refused to pay it and after a lot of back and forth, they eventually gave it up. It just seemed like there was a lot of miscommunication with staff and I’m thankful I had a coordinator to manage it on that day. Overall I have very fond memories of having my wedding there. It is not just a wedding venue and my husband and I can return there in the future with a special connection. Hopefully they can figure out issues with turnover and staff, the Stanley doesn’t deserve it.

DO NOT GET MARRIED HERE!! Just like the review below, we had the same thing happen to us. Our wedding was one month out as of last weekend, and they called to basically cancel. They said they had to go down to 40 people or cancel us due to Larimer County Covid restrictions. THIS IS NOT TRUE!! We called and spoke to Larimer County Health Dept. and got verbal AND written confirmation that The Stanley Hotel is not restricted by the county. They also told our coordinator that they will be cancelling weddings thru the end of July. We had to fight like hell to get our refund back. The lack of communication at this place is atrocious. They will hold your money, and then not answer calls or emails. My fiance had to drive up there and sit in the lobby for four hours until they finally got us our money back. And not only are they lying about their reasoning for cancelling, they said that they had us down for a total of 50 guests originally, when we actually had 85 guests... and they had our wrong date at one point too. We also have gone through about 4 different coordinators while there because of their issues with staffing. From talking with other places in town as well as the county, we have heard over and over that The Stanley has been having issues for years, that they can't keep staff on because it is so poorly run. The people there just do not care. We were nothing but polite the whole time we have had our wedding scheduled here, and still get awful customer service from the staff and treated like you are a burden. The staff are all unhappy, unhelpful, rude and could not care less about ruining people's big day and leaving them and their guests scrambling. I could go on and on about how awful they are but these reviews are going to speak for themselves. It's upsetting because this venue has so many special meanings to us and our family. The Stanley may try to make you sign a release as well when giving back your money because they know they are in hot water with people and don't want to get sued. Don't sign it is the advice we got from a lawyer ;)

I was initially set to be married here in August 2020 but due to COID those plans were changed to May 2021, completely understandable. However, within the time frame of November 2019 (when I signed on for the Stanley to be my wedding venue) and 2 weeks before my wedding date, everything imaginable went wrong. I had a total of 8.......yes 8...... coordinators. Every couple months I was being contacted by a new person I had never heard of. I was given a new guest cap every couple weeks for the last 5 to 6 months, one day 35, then 75, then 100. But 18 days prior to my wedding they called and said they could only accommodate 40 people. 40 people in an 8000 sq ft pavilion. So with 18 days left to go, I had to find a new venue, alert my guests, change vendors, switch reservations etc. I found a venue just down the road which could accommodate 125. In the same county, same city, same venue size. I don't really buy the story of COVID restrictions being "due to the county health department". Working with the Stanley has been the most disorganized, chaotic, and frustrating experience of my life. I had been flexible and accommodating right until the end. Now I wish I had picked somewhere else in the first place as this has most likely taken a couple years off my life in stress alone. All the terrible reviews on here are true, don't debate on if we are just bride-zillas, if you like the Stanley- visit for the night, but heed our calls and don't get married there.

My fiancé and I had our heart set on the Stanley Hotel for our ceremony and reception last June when we visited Estes. I had email correspondence back and forth with the venue coordinator Shannon F. She seemed friendly and accommodating, but after a while of prolonging our contract for a venue space I got tired of waiting. I initially emailed her in February, it's now the end of March and we still never got a contract to sign. She said it had something to do with the owner, then she said she was waiting for information from a "meeting", the excuses go on. I realize that this may not be through any fault of her own, but please be transparent about the status of a venue. We are coming from out of state for this wedding and need to make plans quickly due to COVID. Essentially, we were ghosted by the Stanley, which sucks, but we found another venue. I hope the wedding scheduling and contract process gets easier because it really is a beautiful venue. Let this be a warning to brides, that if you need prompt response from this venue, you will not get it.

Please know the Shannon in the below email is NOT the Shannon at the Stanley hotel currently.

Let me start off by saying that I have always dreamed of having my wedding at the Stanley since I was a kid and visiting with my grandparents, but honestly, I'm so turned off by the idea of it now. Getting a quote was a nightmare. I had to send in numerous requests, and even then it took 2 weeks to hear anything back. We were only given 1 option each for the ceremony and the reception,( not sure if it was due to guest size or what was available. ) We had some questions about everything so I gave Shannon a call, there was no answer on the work line, so I used the cell line that was provided. Shannon answered already seemingly a little annoyed. ( If you don't want people to call it, don't include it, and maybe add in some office hours.) I began to ask my questions but was continuously cut off with her answers before I could even finish speaking. I had also wanted to know more about the elopement package as we don't know how this next year will play out due to current events. I had only gotten to saying the words elopement package before getting cut off and being told that with my guest count, it was a no. I understand that there is a 10 guest maximum. I wasn't planning on bringing my whole guest list to that. I simply wanted to ask if it would at all be possible to make it 12 just for the fact that I have two autistic uncles that wouldn't have anyone to watch over them, but I didn't even get to ask that. I was scoffed at for even bringing the package up, told they really only do it with a usual 3 week notice. I was treated unkindly and like a nuisance from the get go for wanting more information about potentially having my wedding there. When I have talked to other venues, I have only been treated with kindness and respect, and when thanking the venues for their time and kindness compared to the buffoonery I had dealt with from The Stanley, they weren't surprised. Yall can do better. I was SET at having my wedding at the Stanley, and after my interaction with Shannon, it left such a bad taste in my mouth I don't think I will ever return

Our wedding weekend was an absolute fairytale thanks to Emily! The Stanley Hotel is a magical place and our winter wedding was a dream come true. This staff has a large turnover and it is hard to get a fast response. Emily was the one that helped put me at ease and answered me almost immediately. Off peak season is a great way to do this! I loved my winter wedding and having the venue to ourselves. The outside ceremony Long’s peak lawn was the perfect balance of mountains without making the guests drive and climb walk into the Rocky Mountain National Park. It was perfect! Thank you again Emily! We will visit each year!

I had my wedding at The Stanley hotel and it was amazing, better than I have dreamed. Emily, Tina, and Maddie were amazing. My friends and family had the most wonderful time. The rooms were great, staff were beyond friendly (Kyle at the front desk, and Josh at the Bar). The view was mesmerizing. Thank you all again for such a wonderful time. We will be back to visit and even for our anniversary.

We had my daughters wedding and reception at the Stanley. Everything was great. Emily was the best. She was very easy to get ahold of, answered all questions and took care of everything.

Our ceremony was on The Wonderview Terrace, Emily ( wedding services manager) did an awesome job touching base with myself and my day of coordinator to make sure that everything was perfect. Bride and Groom were given separate rooms to get ready in as guests arrived. Emily was great with making sure our rehearsal went smoothly. Family from out of state loved the view. Thanks Emily! & The Stanley :)

While Emily and her team were able to pull together our day quite nicely, the entire experience was not great. We had about 5 coordinators over the past 12 months before being assigned to a Emily about 3 weeks prior to our event. Before Emily, the communication and organization was very poor. Hoping the new team is able to gain momentum for the new couples that come through.

This hotel made my wedding weekend the most stressful weekend EVER. For over a year the Stanley didn't have it together. We'd been dealing with their high turnover & every time had to start from scratch. From the start when we chose packages our contract stated that any amount owed over our estimates was to be paid 14 days before the event date. We made payments throughout the year toward our rehearsal dinner/brunch. We CONSTANTLY BEGGED them to withdraw money or we would mail payment. However, if we mailed a payment they would take weeks or over a month to deposit it. Our contract showed amounts due on specific dates, but they don't follow contracts or care we had one. ONE DAY before our rehearsal dinner the Stanley sent us an email, current balance XX,XXX. We were so confused because the whole time we knew that final amounts were owed 14 days prior to the wedding day. I had to explain what we paid & they said it didn't matter that their estimate XX,XXX would be the same no matter what & if we overpay then they'll just refund us. We paid for the rehearsal dinner/brunch again the day before. Essentially they will estimate whatever they want & make you pay it. That same day they couldn't wait 1 hr to talk to us while we were driving to get there. They wanted us to provide the payment, which we were going to do but not while driving. Then they sent the last email of the day with a threat saying that if it isn't paid by the next day at 8 am our rehearsal dinner would be canceled. They couldn't wait 1 hr for us to get there before starting to threaten us. Had they waited they would've been paid that day. Further, Anita told our planner she would call us the following day, Friday at 8:30. Instead, Anita sent AN EMAIL at 8:31 saying meet me in the "Main Lobby ASAP." We were literally waiting on her call, who sends an email instead of calling when it comes to this? How is this competent? She proceeded to state she would need to take the credit card in person when for a year they had been processing payments over the phone/email. We dropped off welcome bags at the front desk & Anita added them to our invoice but didn't even check how many. She took whatever number the clerk told her, never double-checked anything. They do not email you a final itemized bill for the overall charges. The inadequacies here are ridiculous, they don't follow their contracts as I've mentioned, but expect you to. What was also weird that of course, Anita was in charge of, was a slide show of photos that should have been displayed at the wedding. This didn't happen. The bartenders at the restaurant are rude. I closed out my bar tab. I asked my husband if he could grab me a glass of water, he went to the bartender, who was the bar manager, & he says, "she already closed out can you go somewhere else?" Then, my mom tried to order food to go & another bartender tells her, "hold on I don't know anything I just got here." As if he needed to know anything to place an order. My mom asked how they would know her order is hers if they didn't take her name down. The bartender tells her, "well sit here for 30 minutes." The staff and this place is a wreck. The food for the brunch was so cold. These people literally don't care about ANYTHING ESPECIALLY NOT THEIR GUESTS. What does customer service matter anyway, tourism will always be there.

Don't get me wrong, The Stanley Hotel is beautiful. A stunning historic location with views that are tough to beat. That being said, working with The Stanley was actually a nightmare. We had a coordinator change in the middle of wedding planning and no matter how hard we tried, they couldn't get anything right. They tried to upcharge us for everything, didn't communicate changes to their policies, and sent our contract over wrong at least 4 times. We didn't finalize our contract until just a few days before the wedding - not something any bride or groom wants to deal with at that late stage. Prior to the wedding, we asked the hotel to provide welcome bags to guests when they arrived. This didn't happen. They charged us $3/bag then didn't do it and they had to call all our guests the following day to make sure they got them. The ceremony was lovely...I wouldn't have changed a thing. But hosting the reception at The Stanley was mediocre at best. Our cocktail hour was not ready when guests arrived, during the reception, waitstaff didn't fill all champagne glasses during the champagne toast so several guests were left with nothing to cheers with us, the bathroom area in the downstairs of the concert hall was a total mess, and when the music stopped, waitstaff cleared all glasses - even if guests were still drinking their drinks and could take them to the hotel or hotel bar. While our wedding was beautiful and out of all the things listed above weren't the end of the world, just be prepared for a lack of attention to detail. If you do decide to have your wedding at The Stanley, I definitely recommend hiring an outside coordinator to ensure things happen when they are supposed to and with you and your partners best interests in mind.

Make sure you quadruple check each and every charge. There were mistakes on EVERY invoice that we got. And I even had to request an invoice when I would get emails about balances due. That is unacceptable in my mind. You send me a balance due AND an invoice so I know what the heck I'm paying for. I began working with Jennie Fiala. She was great with communicating, with an average response time of less than 24 hours. That is one of the main reasons why I booked with The Stanley. I booked the venue about a year out. Fast forward to March, we are in town to do the tasting. The food is mouth watering. We decided on salmon and beef along with the deviled eggs and lobster rolls with the tomato soup (I was in love with the mushroom soup as well). Jennie was preoccupied at the beginning of the tasting so we started off with another wedding consultant named Anita. She was extremely bubbly and nice. Anita happily said she could help us with any questions we had. Most of her responses to our questions were "I don't know but I'll definitely find out." They were pretty basic questions like "Is this included? Can we do this, this and this? etc." Come April, we make final decisions on food and guest count. In addition, I get an email from Jennie saying that her last day is the week before my wedding...bummer. And Anita will be my coordinator. The transition was not smooth. All of my final documentation was sent to Anita. It took prodding for me to get documents that she had promised, like room setup diagrams for each area that we'd be using, including ceremony and reception space. I wrote up the final resume which basically outlined all of our needs including guest count, food choices, table cloth and chair cover colors, etc. A few days before the wedding, I get an email saying there is a balance of $17,000 due. Fine, please send me an invoice. I get an invoice with values of items that are incorrect. This is 3 days before the wedding. I met with Anita a few times in the few days before the wedding to finalize logistics and pay the balance. The day before the wedding she texted my mom questions that were answered in the final resume that she had me fill out. Because of this, things seemed a bit flustered and unorganized. Regardless, the wedding was beautiful, things moved smoothly, the catering staff was great, drinks were always full, food was always available. Come the final bill which consisted of any overages we had. I received an email saying I owed an additional $1000. Fine, but again, I had to ask for an invoice, which was again incorrect. I got the invoice and noticed that the 175 beers that we drank were all charged as imports and 0 were charged as domestics. This was obviously disappointing and made me feel skeptical about all of the other bar charges. I asked Anita to waive the remaining balance since I had spent countless hours reviewing all of the incorrect invoices. And said if that solution wasn't acceptable to have the banquet manager give me a call. A month later, I've received no phone call and see a $1000 charge on my credit card from The Stanley that I did not authorize. I email one of the accounting people that I had previously been in contact with asking why this was charged without my approval. Anita re-sent me the original email saying that she had told me that I owed $1000. I had to remind her of our previous email chain asking to waive the balance or to speak with the banquet manager.

After our original venue closed down due to a fire, we were scrambling to find a new venue for our wedding that was in three months. We will forever be appreciative to the Stanley Pavilion for partnering with us and making our wedding day an unforgettable day in such a breathtaking place. The Pavilion is absolutely stunning venue, with a special fusion between nature and sophisticated, slick architecture. Our guests continue to talk about how gorgeous every detail of the venue was, from the outdoor cocktail hour area, to the pond, entrance, restrooms, the ballroom and the balcony with spectacular views of the Rocky Mountains (that’s where we put our bar actually)! In fact, we barely had any décor because the space was beautiful as is. We are forever thankful that we got to celebrate our nuptials in such a gorgeous spot. The only thing I would mention is to make sure someone pays attention to the contract and billing details, especially as it relates to any consumption type bar the night of; ours got very complicated and confusing at certain points, especially mistakes on the tallying of our consumption bar. We did end up getting a significant refund, but that was only because our wedding coordinator caught the errors. However, besides that, it was absolute perfection.

We had the music room for our reception venue. It was a beautiful room in the front of the hotel with large windows showing views of the mountains, lake, and front hedge maze/gardens. The detail of the room is so beautiful and rich in history we loved it! We got the room fee waived with ceremony site first 4 hours, and you only have to pay a room minimum in food and drink, which varies depending on the room chosen. It was very reasonable and you have the option to flex the money wherever until final call before the wedding. We chose a meat and cheese spread which was much larger than we imagined out on a scenic deck of the rose garden, along with the regular meals, and then used what was left of the room minimum for drinks the first hour. The food was delicious and the staff was accommodating and friendly! We wanted to dock only half a point, but are unable, as the windows showing the gorgeous views were spotty with dirt that showed in the pictures as well as the table cloths had deep fold wrinkles, also very noticeable in pictures. In all we are so very happy with our decision with choosing this amazing place so rich in history and horror. It was very us.

We had a beautiful, romantic wedding at The Stanley. Loved it. Venue is stunning. Turned out almost exactly as I had imagined and planned, and I probably wouldn't change much about it given the opportunity. That being said, if considering The Stanley, you should know some things. I went through probably 3-4 different event coordinators from the hotel in the time I planned, which was only 10 months. None of them were good at communicating, and they all contradicted each other and didn't take notes so we had to go over the same things several times. The communication was my hardest issue. If I had not hired a day-of-coordinator, my wedding probably would have been a mess. The Stanley ladies did not reply to emails whatsoever (with the exception of the kind girl who ended up helping with the room block situation - which was also much more complicated than a regular hotel, read that closely and ask questions). Planning a wedding from a distance is hard enough, since you can't just pop over, so having someone who replies in a timely, efficient, polite manner would have gone a long way. There were costs in the end that were not anticipated, based on conversations that had taken place at one time or another where we were told something was included that wasn't or things they were not willing to do but we had counted on. Also didn't really factor in how much a tourist attraction it is. There were lots of people around when we did our first look and taking photos, so if privacy is your thing, this probably isn't the location for you. There were also 3 other weddings happening the same day which caused a lot of stress - they didn't mention there was another wedding just before ours in the same room, seems logistically dumb - which again, that god I hired a wedding coordinator. They took on that stress of a quick flip and you couldn't even tell. Hire someone. It is worth every penny. Finally worth noting, I believe they shared my vendors list with the other brides getting married there the same day. For some people, this may not be an issue. For some vendors, it would even make sense logistically - they did end up with the same florist, both of them. My musician was contacted for a wedding that would have compromised his contract for me, and I found him obscurely on the internet, so I assume the bride was given his information from the hotel representative. Rubbed me the wrong way since that was not their information to share. All that being said, the Music Room with a pianist for the ceremony, fire in the fireplace, and snow falling outside.. can't ask for much more than that for a romantic mountain wedding. Cheers!

The property is beautiful, the location is stunning, the town is amazing!!! Our guests had a wonderful time at the historic Stanley Hotel and so did my husband and I! We loved hosting our friends and family here. However, the wedding coordinator onsite lacked customer service skills, attention to detail and unfortunately was not friendly. She caused unnecessary stress for me months before the wedding, the week of the wedding and the day before the wedding. She was unpleasant to myself and all our family and friends. She would not return calls or emails, and penny and dimed us on multiple items. If you move forward with the Stanley, I would encourage you hire a day of coordinator!! Besides the lack of customer service, the property and our wedding was fabulous!

The Stanley Hotel is an absolutely beautiful place to have a wedding. Our ceremony was on the lawn peaks lawn and our reception was in the Concert Hall. Absolutely breathe taking. We wanted our wedding to be a destination, but close enough to where our guests can afford to drive or fly in. We had looked through 5 different areas in Colorado and once we visit the Stanley and saw the history and how beautiful the Stanley hotel was...we couldn't say no. We loved how everything, but the minor details were provided for us. We were a little nervous going through a total of 3 to 4 wedding coordinators, but Jennifer Fiala was an absolute blessing and took away any worries we had to the best she could (she is awesome). So happy we ended up getting her. The day of the wedding Jersey Fowler helped make sure everything went perfect and she is one of their best workers too. This woman kicked butt!!!! An event was going on the same night as our wedding, but these two made sure our wedding was not affected by this at all. It even rained right after our ceremony, but the team did a great job at escorting everyone to the right place at the right time. The food is beyond amazing and all of our guests had nothing, but nice things to say.

The Stanley Hotel is just a stunningly beautiful location for a wedding. We did an outdoor ceremony, cocktail hour, and indoor catered buffet reception with them. Having all the food and drinks in-house made the process very simple and they have a lot of flexibility for any type of menu or bar. On the day our guests were very impressed by the food and the cocktails. The only reason I have put 4 stars instead of 5 is that they process leading up to the wedding was a bit hectic as we went through three different catering managers. There is a lot of staff turnover and information that we had already decided on (like wines, etc.) got lost in the shuffle. Sometimes they took quite awhile to get back to us about things. But the actual wedding day was fabulous, and I am glad we decided to have our wedding at the Stanley.

My husband and I chose to have our small reception in the Music Room at The Stanley. We did have a change of event managers at the beginning, but everything was wonderful from start to finish. It was never an issue. Amy met with me a few months before the wedding to discuss all of the details. She was very organized, professional, and the day was perfect. Amy is very prompt in communication and tries to make everything as easy as possible. Our guests could not stop talking about how wonderful the food was! The wait staff was wonderful as well. The Music Room and hotel itself are very elegant and have stunning views. We couldn't have picked a better reception venue. Highly recommend!

First off, I did not have my wedding here so I can't review that. I did contact them about having our wedding here and the gal was extremely helpful and responded quickly. (5 stars for that!) The reason we did not have it here was because it was out of our budget...way out.

From the moment I requested a tour to end of the wedding night the Stanley Hotel gave us exceptional service. Amy, wait staff in restaurant, banquet manager, hotel check out all cared that our night was perfect. Highly recommend The Stanley Hotel.

After looking at numerous wedding venues we decided on the Stanley Hotel due to the wedding planners professionalism and the beautiful atmosphere. Our wedding took place in August (2017) and I can't THANK the staff enough for making my fairy tale wedding come true and how beautiful everything turned out. Brecken ensured that everything ran smoothly and Jersey the Catering Manager did an exceptional job with serving our guests. The guests couldn't stop complimenting how amazing the food was and how beautiful everything was decorated/set-up. What made this perfect was that the Ceremony at the rose garden was right next to our reception so there was no travel time and this also allowed our guests to stay the night. We also stayed at the Lodge which was beautiful and allowed our dog to be part of the wedding. This is a day that not only will me and my Husband remember for the rest of our lives but the guests that attended as well. Because of the experience we had the Stanley will always be a special place for us due to the amazing Ladies that made this happen. Thank you again!!!!

We were so, so impressed with Kaylee and the folks at The Stanley during our venue search. I spoke with Kaylee twice on the phone and corresponded over many e-mails and she was helpful, professional, and responsive throughout the entire process. I'm very grateful I was able to speak with her because she was so patient and knowledgeable with our many, many questions. One thing that really stuck with me was when I was trying (and failing) to describe a certain type of chair she very patiently said "I think you're describing a "chiavari chair," and then gave me the spelling and pronunciation so I could do additional research and know what I was talking about when speaking with other vendors. She broke down different pricing options, looked for ways we could save money, and helped brainstorm different ways we could incorporate the history, charm, and spookiness of The Stanley into our late-October ceremony and reception. In the interest of full disclosure, we did ultimately choose a different venue BUT it was only because none of us are from Denver and the distance from the airport to Estes Park was just a little too far for our guests. Even with the extra distance The Stanley was still one of our top two choices, and it was a tough call. What impressed me most was that at the beginning of my second call with Kaylee I told her The Stanley was still a serious contender but that with so many people flying into town the 90 minute drive to-and-from the airport could play a factor. She said she totally understood, thanked me for being candid, and still proceeded to talk with me for over an hour. I would highly recommend anyone who is looking at the greater Denver area to consider The Stanley. The scenery is beautiful and in my experience the staff there is thoughtful, knowledgeable, courteous, and committed.

We picked the Stanley as the host hotel for all our wedding guests, as well as hosted a cocktail party there the night before our wedding. It is an awesome hotel and the guests loved it! The cocktail party was a hit except the bar tender they had for us had clearly never served drinks before and quickly ran out of glasses. Once we let somebody know they had the problem fixed, but it didn't look good that the bar tender didn't know how to make a whiskey ginger ale. Other than that we had a great experience!

We are from out of state and Amy from The Stanley made our experience so easy and fun. We wanted to get married outside in March if we could and the staff went above and beyond to accommodate. The ceremony was perfect, Amy was so helpful to me but also to all our guests (I even heard she was running to the hotel bar grabbing drinks for guests while the bartender was on his break), the hotel staff was kind and thoughtful and the Music Room was absolutely gorgeous for our dinner. The food was wonderful and our guests had so much fun. I was blown away by how amazing everyone was to us and would recommend The Stanley Hotel to anyone. Ask for Amy - she's the best!!!

I had my wedding here in June and The Stanley is a beautiful venue to have a wedding. The scenery is breathtaking. The hotel staff was very friendly and helpful. I really enjoyed the food during the wedding and also at their restaurant. Their breakfast was very good. Overall, the day was beautiful and the location was perfect. This hotel is very disorganized. When I arrived the front desk could not tell me who or where my wedding coordinator was. Not a problem, I e-mailed her and we met up the following day, but kind of weird to experience the disjointedness between departments. Housekeeping accidentally took a personal glass from our room (mistakes happen, no problem) but when I called down to see if they could find it before we checked out not only could they not locate it, but they promised they would continue to look and call me back with an update. I never received a return phone call or e-mail. This was part of a wedding gift, and I did express that. During the process of planning my wedding, my wedding coordinator left her position and I was continuing to e-mail her asking questions. After my e-mails had gone unanswered I called to find she no longer worked for the Stanley and I had been assigned a new coordinator. This was very upsetting. It's a very basic thing to forward an e-mail address to ensure clients aren't left behind and at the very least they should have someone reach out personally when there's a change in planning such an important, personal event. The night of the wedding, appetizers were served without a utensil station so people were trying to pick with their hands until I asked the staff to provide utensils. This was like mozzarella caprese, not generally a finger food. I had requested our cocktail hour be set up for outside on the veranda since it was a beautiful day. They had the bar set up outside, but no tables or chairs for guests. The guests waited around for chairs and they never brought tables. It's kind of awkward to sit in a chair with no table and try to drink wine/ socialize/ eat appetizers. As I said, the wedding was beautiful as was The Stanley - but in my opinion the staff is not organized and their wedding planning department leaves quite a lot to be desired. We were a small wedding and I assume that we were not given as much attention as a higher paying party. These things I listed are absolutely basic things that I should not have had to deal with, especially when you are paying the premium prices that come along with wedding services. I hope The Stanley takes this review to heart and take better care of their clients who pay so much to have their special day here.

As a wedding planner, I have had the pleasure of working at the Stanley with a number of clients as they plan and celebrate their weddings. We always request Jersey as our banquet captain. She has worked for the Stanley for years and she strives to provide a stellar experience for the newlyweds and their guests at every wedding and rehearsal dinner I've had there. She really cares about the clients and she does a great job managing her team. Most recently, I had the pleasure of working with Kaylee on the sales team. Kaylee was super responsive to all of our questions, accommodated our special bar requests, checked on our lodging questions, and upgraded our welcome reception experience on New Year's Eve. She went above and beyond on the rehearsal and wedding days, assisting with room setup and checking in frequently to make sure everything was going well. It was refreshing to work with someone so understanding and passionate to ensure that what's been planned is also well-executed. We have had numerous challenges in past wedding experiences at the Stanley but the January wedding went very well and deserves a 5 star rating. Jersey and Kaylee's exceptional service compliment the lovely spaces that the Stanley Hotel offers and I hope they are both working at the Stanley for years to come!

We had our ceremony and reception here. Everything was perfect! Longs Peak Lawn had a great view of the mountains and the pinion billiard room was intimate and cozy for the reception. Hillary was our event coordinator and did a wonderful job. She was very attentive and answered all emails quickly. The food was also AMAZING! We got so many compliments on how well it was prepared. The only con I could name was that it was a little pricey but I think it was well worth it!

We had our wedding at the Stanley on 8/23/15 and it was amazing - the service was great and the food was fantastic (and we're from NJ, the wedding capital of the US) Jersey (oddly enough) was our day-of coordinator and she was absolutely outstanding! She treated my husband and I so well and made sure that all of our guests were taken care of! Hillary was a pleasure to work with and really worked well with our wedding planner and other vendors. Even the chef came out to make sure that we liked the food - the whole staff really made the event very special - they really helped to make our wedding unforgettable!

My wedding at the Stanley on 9/26/2015 was the most perfect day I could have ever asked for. Our event coordinator Cynthia did everything she could to see that the day flowed exactly as we wanted it to. She was there every step of the way for the rehearsal and ceremony and made sure she communicated with me throughout both of these days. She was quick to answer our questions and respond through e-mails. Everything ran exact according to my timeline and the guests loved their meals. We chose Salmon and Steak and the Steak was prepared Medium- just as we had requested. Our ceremony was on the Front Lawn and the hotel did a great job making sure there were no other guests disturbing the ceremony- the walkways and the hotel lobby were kept clear for us. I was concerned about the amount of space for our 115 guests with the new maze, but seating worked great and the site was everything I could have imagined. The reason I gave service a 4 was because we had some issues in the beginning with coordinators leaving- I ended up having 4 different coordinators in all which was a little frustrating because I would email one and get no response, then call and find out that person did not work there anymore. The good thing was they all took precise notes and the next coordinator was able to pick up where the last one had left off without me having to explain everything I wanted all over again, and since Cynthia was around for the final 9 months of planning she was able to ensure that everything went according to plan. I was overjoyed with our experience between staying at the hotel for 3 nights, having everything we needed brought to our room so the girls could get hair and makeup done, and the way we were treated by all of the staff. Jersey- the head of the catering department did a great job with all of her servers at the wedding and made sure the reception ran smoothly. Noone was ever without a drink, and she came up to me multiple times that night to make sure I was properly hydrated and enjoying my experience. I could not have asked for a better day! Thank you!!!

I had my wedding at The Stanley Hotel and it was perfect. The Stanley is a beautiful hotel with remarkable views. The staff was great to work with especially Jersey who made our reception amazing and Hillary our wedding coordinator who made sure every detail was taken care of.

I had my wedding at The Stanley Hotel and it was perfect. The Stanley is a beautiful hotel with remarkable views. The staff was great to work with especially Jersey who made our reception amazing and Hillary our wedding coordinator who made sure every detail was taken care of.

The Stanley is a beautiful hotel that offers picturesque views of the mountains in the background. Unfortunately, that is about all that they have going for them. Planning an event at the Stanley is a nightmare. Over the course of the 2 years we have been in contact with the Stanley regarding our wedding, we went through 4 wedding coordinators. When the 3rd coordinator left the Stanley, no one contacted us to let us know that Dana had left and Cynthia would be taking over. It was until until several weeks went by and we had not heard from anyone that we were even made aware that Dana left and Cynthia took over. While Cynthia is very sweet, she is very difficult to get a hold of. It is not uncommon to go several days and even up to 1 week without receiving an e-mail response from her. When we call her office line and leave a voice mail, we were frequently told that she did not get our messages. Communication was so bad that we had to get Cynthia's manager and the GM of the Stanley involved. While this resolved our issues temporarily, this did not do the trick. In the end my wife and I communicated directly with the GM who was very accommodating. We got married on the front law of the Stanley. When we saw the site 1 year ago, the maze was not installed and the new venue located below the front law was not up. When I arrived 3 days before the ceremony, I was shocked to find a very large tan tent that rose a good 6-12 feed above the front lawn. I contacted the GM immediately and he worked quickly to take down the tent.The ceremony itself was beautiful, but the dinner service for the reception was a hot mess. The services mixed up the color regarding the food cards that denoted chicken or beef in spite of the fact that we told the wedding coordinator several times what the colors meant. As a result, dinner ran 30-45 min late and we had to extend our time with some of our vendors as this pushed back many of our planned dances etc. As you can imagine, the wedding at the Stanley left a bitter taste in my mouth. The Stanley touts itself as a world class hotel, which it's prices surely reflect, but the services is anything but. During my entire time with the Stanley I felt as though as was treated as if I should be honored to have my ceremony there, when in reality we were paying a lot of money to get top-notch service, which we never received. If you are from a big city where customer services is paramount in the hotel industry, I would stay away from the Stanley as they expect guests to be OK with delayed response times and their slow way of life.

I helped plan my niece's wedding at The Stanley. The hotel's wedding coordinator changed 3 weeks before the wedding. The bride was promised that we would have a coordinator with her the day of the wedding. On the day we saw her twice for 5 minutes, and every time we tried to get in touch with her, her messages went straight to voice mail! The venue was dirty, the trash was overflowing in the bathrooms and it looked very worn out. The tables and chairs promised for the balcony weren't in place and took an hour to get, then we were told there weren't chair covers for them, so they had to be changed. The 2 white tablecloths provided by The Stanley for each dining table don't reach the floor, so the metal legs of the tables show. If we'd know this, we would have rented our own. There weren't nearly enough waiters, the food was cold, there were no soup spoons, the 2 wines were not on any of the tables, some tables were completely finished before others were served. We were only given 1 bartender for 120 guests (on New Year's Eve!!!) When a guest asked for another glass of champagne, she was told they were out of glasses, and to go get hers from the table. They were supposed to cut and plate the cakes and desserts from the dessert buffet, but the guests had to do this themselves. After repeated attempts to resolve the displeasure with the hotel, the only response we got was from the banquet Captain addressing our concerns. She had already done all she could at the wedding. The management and ownership of The Stanley ignored our requests for recompense, and were unresponsive. The blessing was that the bride and groom seemed unaware of all the problems...

My daughter was married at the Stanley Hotel on New Years Eve 2014. The venue was the Stanley Concert Hall. My husband and I would definitely NOT recommend the Stanley. Our wedding event manager quit three weeks before the wedding and we were not notified. We had a sit down dinner. There were half the servers we needed for a hot dinner. They did not have enough champagne flutes, the tablecloths did not fit, there were no soup spoons and the dinner started with soup. The Concert Hall was dirty when we started setting up. We did not get the attention we were promised on the day of the wedding. The event manager maybe stopped by a couple of times. Her voice mail was always full.The Lodge was a nice place to stay and the brunch the day afterwards was nice. Everything else was second class and we paid for a first class event. No apologies were offered us.

We had our rehearsal dinner at the Stanley and it was beautiful! It was awesome to be in such a historic building and the Music Room was gorgeous. The food was also very good. It is a little pricey, but you're paying for the views, ambiance, and great food. The only complaint we have is they didn't respond to a couple emails and didn't charge us for the final payment until a month after the rehearsal. We had contacted them about payment and we just kind of fell through the cracks. It was resolved in the end though and we couldn't have chosen a better place for a rehearsal dinner!

Most of my guests stayed here. They loved the beautiful, historic accommodations. The only problem is that the service was "meh" for the cost. My guests complained about the service and when they're paying upwards of $200 a night.... well, that's not cool. They also loved the whiskey bar and the ghost tours.

Horrible experience. The service is awful and the staff is rude and cold.

They were easy to work with. The only downfall was not able to get the time I wanted. I wanted a sunset wedding but had to settle for an afternoon wedding. Otherwise was excellent and easy to work with the staff!

Its a beautiful hotel and an awesome piece of history. But i had my reception in the dining room and it was the same room as the bar. It would have been nice but lots of loud locals and the food was a bit too different for my pallet. But gorgeous place to stay.

The wedding reception went off without a hitch.

The Stanley Hotel staff were absolutely phenomenal. Everyone was extremely pleasant, always there to answer questions. Carrie, the catering manager, was absolutely wonderful. The day went perfectly. We planned the wedding from out of state and it could not have been easier. They did just about everything for us and made the day run perfectly smoothly. Our wedding was even better than I had ever dreamed because of the staff. The venue is beautiful as well. There were so many places to take pictures, everyone loved how beautiful the hotel was! We were married in the Pinon Room and had a fire in the fireplace during the ceremony. It was amazing!

My husband and I had our wedding at The Stanley 3 weeks ago, and I can't tell you how amazing it was. The wedding was perfect and exactly how I envisioned it! You couldn't ask for a more beautiful backdrop for your wedding. The Stanley is extremely expensive, but everyone there went above and beyond their job so it was well worth it. Most of our guests were from out of town, and they are still talking about how amazing everything was. If you want a gorgeous, sophisticated wedding, I would definitely hold it here.

First of all, I will say that I wouldn't change a thing about my wedding. I am so glad we had it at the Stanley Hotel and I honestly cannot think of a better venue. So, for us, it was the perfect venue and we would recommend it. Just make sure you've done all your research first. The positives-- Gorgeous gorgeous gorgeous. The mountain scenery, the elk wandering through the grounds, the hotel itself--it was all a thrill for us and our guests, who mostly came from out of state. The Stanley is awesome for people who love Colorado elegance but without it being "western". The food and waitstaff! I can't remember the last time I had phenomenal wedding food served by white gloved waiters...oh wait, yes I can, it was at my wedding! The food was superb and the service was remarkable. We felt really well taken care of on our wedding day. Postive/Negative: The event rooms the Stanley offers for weddings and receptions are remarkably beautiful. But neither of the rooms we originally selected were the rooms we ended up using. Without our knowledge, they "renovated" our ceremony room to much worse decor, in our opinion, including putting a flat screen TV above the mantle where we would be standing to make our vows! Thankfully, our catering manager was sympathetic and upgraded our rooms for us at no extra charge. Negatives: It can definitely be pricy. We only had 50 guests total, which kept it manageable for us. But if you want a bigger party, it might not be so practical on the wallet. Communication was iffy at times. You contact them, they don't contact you. The Stanley is a really busy place. There are tourists all over and there is often more than one wedding going on on Saturdays. We got married on a Sunday, which felt much quieter and also less busy. (It was also cheaper to get married on a Sunday, that's another positive.)

My mother-in-law hosted our rehearsal dinner at The Stanley and she had a mostly good experience. The food was pricey and the extra charge for the sound system and projector were over the top, but the dinner was nice and our guests enjoyed seeing the Stanley Hotel.

I had a great experience having my huge Indian wedding at the Stanley. Even though it was the first they have did, they really pulled off every aspect of the unique culture without giving us any hassle. My family and I did not feel like we had to compromise on anything. They even proposed indian cusine for our luncheon. However, we ended up doing more of an italian theme for lunch, and it was amazing food. We had a beautiful outdoor wedding, though it was a little windy and a little warm. I think the only other negative was the indoor hall was pretty warm with 200 people. But, the staff and location was so amazing, that nothing else really mattered!

The Stanley Hotel took great care of us for our wedding! We enjoyed every minute.

We began planning our ceremony and reception with Candace at The Stanley. Candace was wonderful, very detail oriented, and accommodating. More than half way through the planning Carrie began to take over as Candace was leaving. What a shame! The day of the wedding our toast was forgotten, our custom engraved wine glasses were thrown away before all of our guests had the opportunity to take them home, I (the bride) was served the wrong entrée, and I never saw Carrie after our very short ceremony. Her assistant was rude, as was the staff at the front desk upon our arrival. We arrived for our wedding the day before the “Big Day”. When I gave the gal at the front desk my name, she said we did not have a reservation. After calling someone else over the staff member found the two rooms I had booked. The girl was rude, and unaccommodating. This was after I mentioned our wedding was in the hotel and booked for the next day. Her response was rude; she simply shrugged her shoulders as if to say, “not my problem”. I did meet with the General Manager, who was a gentleman (and even reimbursed us for our wine glasses), but I would recommend having a wedding planner (outside of the Stanley’s Staff), in order to ensure the wedding day is a success. The venue is beautiful and the Captain and bartender at our reception were terrific. Our guests loved the staff within the lodge, and said the food was wonderful (we served a choice of lamb or filet of beef with halibut). Lastly, the staff within The Parlour (the salon at The Stanley), were wonderful. Kylene did my hair, make-up, and nails. It is a small salon, but has a great staff.

The Stanley is a beautiful backdrop so you cant go wrong. The customerservice was outstanding and everyone was accomodating for everything. Would recommend to anyone

Carrie was great!!! She really made the wedding happen just as we envisioned. The service was excellent, everything went off without a hitch. It felt a little impersonal when signing contracts, but the hotel made a special meal for us since we didn't care for their options - food was delish! People didn't RSVP to our brunch, and the hotel kept the dishes filled and coming as fast as they could on their toes - we had twice as many guests at the brunch as we thought. Overall, we were really impressed with how well the Stanley handled the whole event.

The Stanley was awesome! Beautiful wedding venue for both the ceremony and reception. Carrie the wedding coordinator there was great to work with and provided us with excellent support since we were planning from hundreds of miles away.

Candace and the rest of The Stanley staff were fabulous. I had a magical weekend. I chose The Stanley for a destination wedding and everyone that came to the wedding had a wonderful time as well. I didn't have to worry about a single detail all weekend. Everything was perfect.

The Stanley Hotel is very Colorado with a hint of classic beauty and awesome history. The historic factor and the elegance of the hotel is absolutely beautiful. We couldn't ask for anything more. Candace was great to work with as was her staff. The staff were impeccable at their service. Food was amazing and I just loved the quality the Stanley provided.

Many people thought we were crazy to have our wedding at an old haunted hotel, but after the guests stepped foot on the property, there was no question that this was the best possible place to celebrate such a joyous event. The entire place is so breathtaking, we didn't even have a chance to hunt for ghosts! Candace and the rest of the Stanley staff made my day a dream! From the dramatic entrance down the aisle with the beautiful mountain back drop to the stellar reception at the historical Concert Hall...the entire night was something right out of a wedding magazine. Everyone was very accommodating, and really made my husband, parents, wedding party, and guests feel special the entire time. I would highly recommend everyone, if nothing else, at least attending a wedding there...who knows you might even get lucky and see a ghost :) --Kristy---

Completely AMAZING! Beautiful setting and wonderful staff! The staff truly made the day go smoothly!

We highly recommend the Stanley Hotel for your wedding! We were a semi-destination wedding and held 4 days worth of events for our guests at the Stanley (welcome cocktail party, rehearsal dinner, wedding ceremony/reception and brunch), as well as many hotel rooms, as 75% of our guest list was from out of town. The venue offers so many gorgeous options for ceremony and reception space, beautiful views, luxury accommodations and dining experiences ...and a great destination for guests traveling from other states. Our guests had so much fun exploring the Stanley! We had our ceremony & reception at the Concert Hall, which provided such a memorable experience. The building is beautiful & we loved that our reception was separate from the main hotel because it made our event much more private and intimate. It became "our space" as our ceremony, cocktails & plated dinner were all in the same area. This resulted in such a great flow of the events of the night. The staff was unbelievable and exceeded our expectations throughout our entire week-long stay. Upon our arrival, through the day we departed, all of the hotel's staff (front desk, banquet, wedding coordinators) were super accommodating, friendly and helpful. Due to the nature of the size of our events and our presence on the property, we were a bit high-maintenance, and the staff continued to go above and beyond, never batting an eye and exceeding our expectations. By the end of the week, the staff knew us all by name! Each and every event and all hotel room accommodations were smooth and seamless. This is in thanks to our event coordinator, Candace Carnahan, who provided an exceptional level of service and professionalism throughout the entire planning process. She was there by our side or with the vendors the entire day, working her butt off! We highly recommend using the Stanley Hotel! Worth every penny to have the best wedding experience we could ever have imagined!

I loved having my wedding at the Stanley. Our wedding coordinator, Candice from the hotel staff went above and beyond to make sure we had just what we wanted. It was a place just out of a fairy tail. However, the catering staff took wayyyy to long on serving dinner, and ended up putting us way behind schedule, so we only had a few songs to dance to before we had to be out. The food was awesome, and it was nice to have catering and venue all in one

We used the Stanley for our rehearsal dinner and couldn't be happier with our choice. The service was exceptional and the food was fantastic. We used the music room which was beautiful and perfect for our 35 person dinner. I would recommend a rehearsal dinner at The Stanley to anyone.

My husband and I recently held our wedding at the Stanley and were thrilled with our experience. Given that it was one of the biggest days of our lives, I had high expectations for our venue and they did not disappoint. Our wedding coordinator, Candace, was a true professional every step of the way. She ensured the entire process ran seamlessly, from the planning, to the preparation the day of the wedding, to the actual wedding/reception, and even the following day. The evening reception was held in the music room (by far the most beautiful room if you have a smaller group)and the staff did a fantastic job setting up exactly as I asked. We chose the Colorado Rib-eye (delicious) and Citrus Sea Bass, which I was a bit nervous about given I've had bad experiences with batch-cooked fish, but it was perfect. You won't be disappointed by the food. Although we haven't gotten our photos back yet, but with a hotel as gorgeous and classy as the Stanley I can't imagine they will be anything less than spectacular. Bottom line, we were thrilled with our experience and would recommend the Stanley to all of our friends and family.

The Stanley Hotel was the only venue i even considered for my wedding. I knew the prices were outrages but that didn't stop me. I held my wedding mid-week during the off season for something more affordable. My reception was in the Music Room and Ceremony was in the Manor Hall. It was absolutly beautiful. Candace was my event coordinator and she did a fabulous job. Everything was on time, set up wonderfully, and the dinner service ws amazing. Not to mention the delicious food that they prepared for our wedding day. They are so organized and kind. I have NO complaints what so ever. If you have the dough... this is a fabulous place to hold a wedding. Even if it's haunted =]

Even though The Stanley's floors creak with every step, it's an absolutely beautiful place to have a wedding. My wedding was small and Leslie Sargent was wonderful to work with. She was responsive, helpful and even helped me by operating the iPod for the ceremony. They are flexible and can accommodate budgets from $750 and up. I would definitely recommend having your wedding at The Stanley Hotel.

Candace Carnahan was a catering manager made in heaven! She made sure that every tiny detail was taken care of. Every single person on staff that I had contact with exceeded expectations. We held our wedding on the 4th of July - a HUGE day at the Stanley, but we were still made to feel that our event was the only event of the day. An incredible feat considering the date! I can only rave about the entire experience.

Beautiful location which wins out over all. Just be prepared to do it all yourself. Emails and phone calls were rarely returned