Holiday Inn iAH

get a nap and breakfast. Very grateful we didn’t have to find somewhere else to rest until 3pm check-in. Justine was awesome at check-in. Nice clean facility, and great complimentary breakfast.

ere available in the room. Breakfast is decent with the standard Holiday Inn–style servings. Overall, it’s a comfortable and practical choice for a short stay near the airport.

ve her another or whatever and so, after that she had to release the hold and we charged our cards separately and then after that on Sunday I was charged again so right now I’m frustrated and mad cause of the situation. LaPorsia had to come there on her off day and fix the situation and Jessica bless her heart she caught the bunt of my frustration and anger because I didn’t budget all of money leaving my account like that .. I couldn’t even enjoy myself and the noise of customers slamming their doors was ridiculous and the beds were terrible, they were not comfortable at all. I’m sorry but I will never spend money with this hotel ever again. Jessica and LaPorsia were absolutely the best they were doing their best to make sure I was satisfied and told me to call her back if I have any issues. As for the other young lady, she had shoulder length locs and she was light skinned African American woman she needs to be retrained seriously so she can represent this establishment in the future.

. From shuttle booking through checkout, the overall staff attitude was disappointing, with the exception of the night-shift front desk attendant and the day-shift Duty Manager. The shuttle driver arrived at the airport with the wrong guest name and was about to leave. We avoided being stranded only because we noticed that the phone number on his pickup sheet was correct and pointed it out. Had we not caught this, his shift would have ended and we would have been left without transportation. Check-in itself was handled well. However, after unloading all our luggage and preparing to rest, we discovered that the sofa bed in the room was broken, which required us to move to another room in the middle of the night. As a club member, late checkout until 2:00 pm is typically offered, subject to availability. Despite availability, the front desk agent declined the request without explanation, showed little consideration for our circumstances, and insisted on charging a full night’s rate to allow a 2:00 pm checkout. After speaking with the day-shift manager, she kindly allowed us to stay until 1:00 pm. However, there was no shuttle service between 1:00 pm and 4:00 pm, which ultimately forced us to check out at 12:00 pm. Additionally, the shuttle driver suggested that guests should anticipate contingencies such as missed connections and carry U.S. dollars for tipping, implying that CAD 20 each way was insufficient and means nothing. This led to a tense exchange, and out of frustration I asked him to remove our luggage from the shuttle so we could take a cab. The situation eventually de-escalated; he dropped us at the airport and shook my hand. I believe the staff are capable and well-intentioned. That said, given our circumstances, the overall experience felt dismissive and, at times, uncomfortable, as though the issues we encountered were not taken seriously.

waited over an hour for the hotel shuttle standing in the exact spot I was told to stand in outside terminal C, and had to call the hotel many times. At one point, the front desk staff (Tate?? sp??) claimed that the shuttle had come by and even had called my cell phone, but I was nowhere to be seen and didn't answer the phone. This was completely false. The front staff then said that the shuttle was on his way back to the airport for me, and it would be 10-15 minutes. I waited another 22 minutes before giving up and calling an Uber- in that time, I met another man waiting for the shuttle with his family who told me his brother had landed earlier in the day and waited 2 hours for the shuttle before finally giving up. When I showed up at the hotel and continued expressing my frustration with the front desk staff, he again asserted his shuttle driver had called me, and even claimed to have 'call logs as proof with your correct phone number!" It was completely false. I showed him my phone with no call from an hour prior. It didn't matter. When he asked for my contact info to complete checking me in, I stated, "you just told me multiple times you have my phone number, I'm not sure why I should write it down again." He then threw his hands up and yelled that he would not allow me to check in. Meanwhile, the shuttle driver showed back up with some Burger King to eat in the lobby. The front desk guy went in the back room and called the manager, Kim. While he was in the back room, another guests waited a long time to check in until the shuttle driver finally went to alert Thyke. Kim showed up frustrated and unhelpful and offered no solutions except to officially cancel my reservation. She did not ask me what happened and was not interested in my perspective. She asserted to me, 'you won't be happy staying here' to which I said, " what? I just need a place to sleep tonight." At 9PM at night, I then had to find a new hotel. I had to pay for yet another Uber to that hotel, then pay for the new hotel, and pay to Uber back to the airport early the next morning. I had made my initial reservation for this hotel through a third party. When I asked the third party for my refund, they told me they called the front desk and Thyke alleged that I had simply never showed up and my reservation was cancelled. Absolutely unbelieveable. I then had to call and speak to another manager, Portia, to resolve the issue so I could receive my refund. The hotel has refused any compensation and wrongly asserts I used "abusive language" when really, they have staff who lie and have a temper and don't like being called out. Very creepy place with very suspicious behavior going on, avoid at all cvosts.