Tuxedo by Sarno (North/Central Jersey Area)

e but from the beginning it felt like a bait and switch. We were measured in fine clothing and good shoes which seemed fantastic for the price ($149.99) but what actually came was cheap clothing but defintely wasnt what we were measured in and the shoes were terrible, across the board all 8 pairs were just cheap. The clip on tie looked like a peice of cardboard not kidding. The shoes, were made out of of cheap rubber and felt like plastic. We were told the suits would be $800 at full retail....I wouldn't have paid $50 bucks! I find this to be very deceiving because u think your getting a quality suit instead they switch it, that's apparently the corporate gimmick. To make matters even worse they have not agreed to refund our initial deposit hiding behind a corporate policy indicating that we didn't provide them a chance to make things right with a refit. I'm sorry but after most of it was unsatisfactory I can't imagine ruining the wedding with such poor attire. I spoke to the District Manager and he explaining that we didn't give them an opportunity to make it "right" , so I am still waiting to hear back to see whether they will stand by there corporate policy. I feel so upset that I didn't put the deposit ($100) on a credit card instead I paid cash, my relative had the forsight to pay with a CC and was able to dispute the charge, thankfully the CC company is working with him to resolve this. I can't begin to describe the issues they have been giving us to get our money back, I was made to feel as if we were trying to "get over" on them bc I had to prove we went with another company for our suits as if to say we used them and was trying to get our money back. We went Mens Warehouse on Route 17 South Paramus, NJ for $179.99 ($20 was including the rush delivery) we received name brand black Calvin Klein tuxedos with gorgeous shoes and thank goodness it worked out beautifully they even offered to have the garments shipped to a local store minutes from the wedding venue. I urge anyone who reads this not to even bother with going to a budget rental, if you truly appreciate quality I would suggest paying the extra $10 and go to the men's warehouse bc the difference was night and day and the cost insignificant. I find it deplorable that Tuxedo By Sarno would hide behind a corporate policy when clearly it was there mistakes. Disgusting how corporate greed uses these policies to deceive hardworking people. I can't stress enough how well we were treated by Mens Warehouse , they also have a members reward program, I for one am a member for life.

groomsmen are getting measured and none of the locations are able to access the information since this store is independent. We have called them and they are not being helpful of our situation where they made the mistake. If we were aware at the time that we would not be able to have our groomsmen be measured anywhere we would have choose another location. Suits are nice but only go here if everyone is going to be measured here.

ledgeable. The fit on my tux was perfect. Definitely a large step above Mens Wearhouse. I had done Mens Wearhouse for a buddy's wedding and it was horrible, don't go there. Despite the mishap with the one tux, which i'm sure is not a regular occurrence, this is definitely a 5 star place. Highly recommended!

of choices in terms of styles and colors and the knowledgeable staff assisted us with any questions we had. My wedding was in Philadelphia and the groomsman lived all over the East Coast. They was able to provide us with a store that was convenient for every guy to get fit at so that they didn't need to make the trip to Scranton. I was granted access to an online system, through which I was able to track the status of the fittings and payments. It is rare to find such great customer service anymore and they tended to every detail, showing me that they did care that this was the most important day of my life. I would highly recommend them to all wedding parties!

to delivery, every detail was well attended to. The style and fit were perfection and the guys looked amazing. On a day when so much attention is paid to the bride, you can be sure this bride was admiring how handsome the gentlemen looked! Thanks for making our day perfect and carefree. Steve & Pam

and they offered a sweet deal. I know our groomsmen we're happy, I specifically remember my cousin saying that he would have been in my wedding regardless but the cost on this tux vs. the last tux rental was over $100.00 and it was with men's warehouse. We would rent with Sarno again in the future. The downfall is that you have to have the tux back the day after the wedding or they charge you $40.00 each day it's late.

the choices we made for the wedding day. The groomsmen and my dad looked great! I would definitely recommend the store and the staff to others looking for their wedding day look.

lped us were excellent, they knew the product completely. My fiance said the other place didn't even measure him, which I believed because he looked like he was wearing his grandfather's tux. The prices were around the same as the other places. We were told that they run specials for bridal parties, i.e. groom tux free with certain # of rentals. I will never go to any other vendor for tux rentals again. The lady even gave us a discount because we were attending a wedding. (It was out of state and the wedding party didn't even have their tuxes from this vendor). So I was happy. :)

he company. The other 2 sales associates were better and did try hard to rectify the situation, however problems continued to occur. The record of deposit paid by several groomsmen was lost, information couldn't be entered for ring bearer/children sizes, and my junior groomsmen's jacket was EXTREMELY small. I would be hesitant to use this company again.

icked came out to $139 per rental but my husband got his for "free" (actually $60, which covered the accessories). Definitely no complaints!

g was quick and easy.

f time to make sure everything fit. When we had some misfitting items, the turn around was overnight. They worked side by side with my husband and he was exceptionally pleased how quickly the issues were rectified. The tuxedos were reasonably priced, but looked exceptional. We'd hire them again, for sure!

was especially important since most of the groomsmen are from out of state. They made it a very easy process!

tux. Shabir at the Fairfax store, ordered one so I could see it before I even made a commitment. It was perfect!! He also gave us 50% off and the groom rental free. It was a $230 tux we got for $103 including the vest, tie, shoes, etc. They fit perfect and the one that didn't, he was able to get the correct size the next morning. It was much better service, quality, and value for the money than the big warehouse chain.

about 30minutes before it started. The edwardsville sarno and son is awful. The manager there is awful. He had the wrong color marked down ad customer service was awful. I would never suggest sarno and son to anyone

tion was not great. We waited around forever every time we went in, even if just to make a payment. They missquoted us on the original cost, and when we called to clarify the payment they denied making any errors. They were unclear about pick up and drop off dates as well. And when we, as the bride and groom, asked to be contact if there were any problems with anyone making payments, they didn't call us.. they called the other groomsmen. We were annoyed with their customer service through the whole process. But the tuxes were fine.

nk You.

was 6 inches too big. Groom tuxedo had adjuster off the track the day of the wedding. Best mans tuxedo's shirt had sleeves several inches too short. When we signed up for tuxedos here we were under the impression that the ring bearer tuxedo was $69.99 upon paying for the rental the amount was $102.50. I had nothing but problems with the staff they never followed up when they said they were. Unless the entire staff gets turned over including upper management I would never recommend nor wish this place upon anyone looking to have a smooth wedding.

exspenive $160.00 each. Two days beofre the wedding my day and brother and nephew go to get their tuxes my dads was missing and my brother and nephews were the wrong size they were all measured at that location. I called spoke with the manager she said the girl was new but assured me next day everyones would be there and right size. WRONG. Dad was here but wrong size my brothers had a giant hole in the jacket and was still too tight, my nephews fit. My husbands was too big and another groomsman was too tight and all were measured their I had to call around for hours to locate the regional manager he had nothing to offer but sad excuses said he would get everything their next day, um think not we had to be at church dressed by 9am for photographer. He had someone deliver my brothers jacket to our house the mornig of wedding everyone elses didnt fit and with all the confusion we didnt notice one of the groomsmen was missing his colored hanky. Mistake after mistake after mistake. I talked to 5 different people 20 different times ate up alot of time and most issues werent resoved. They offered no discount and nothing much to say for themselves. WOULD NEVER EVER EVER USE THIS PLACE AGAIN EVER they charged a huge amount and everyones tuxs had issues and they did not care. Terrible place

hoose for the groomsmen. We ended up picking what I had originally picked out, and there was no more discussion about it. It was convenient for the groomsmen, who live out of state, to get measured locally and send in their measurements online. When we picked up the groom's tux, his shirt and pants were too short, but it was two days before the wedding, so they had it corrected the following day. All of the other tuxes fit, and they all looked nice on the groomsmen. For the price, selection available, and convenience for out of town groomsmen, I would recommended using Sarno & Son for tuxedos.

screw up my husband's tuxedo, they repeatedly went back on what they had said and had an attitude about everything as if it was our fault. For someone working in the service industry the new guy who works there Darius needs a personality transplant.

g. They are not customer service oriented.

an was extremely helpful and knowledgeable in selecting our tuxedos/shoes/etc and measuring my husband and my dad. They can do minor on-site alterations there, and they have an extremely wide selection of any of the Savvi formalwear tuxedos--like Men's Wearhouse, except they actually know what they're doing and the prices are better. Megan and the folks at Sarno and Son were great to work with, and we'd happily go back there for any future tuxedo-rental needs!