Let me begin by saying that this location is
within the USA Bridal store (Tuxedo by Sarno) This was for a large wedding party out of 8 tuxedos they got 4 wrong. The wedding was out of state and the entire group couldn't be refitted at the stor...e but from the beginning it felt like a bait and switch. We were measured in fine clothing and good shoes which seemed fantastic for the price ($149.99) but what actually came was cheap clothing but defintely wasnt what we were measured in and the shoes were terrible, across the board all 8 pairs were just cheap. The clip on tie looked like a peice of cardboard not kidding. The shoes, were made out of of cheap rubber and felt like plastic. We were told the suits would be $800 at full retail....I wouldn't have paid $50 bucks! I find this to be very deceiving because u think your getting a quality suit instead they switch it, that's apparently the corporate gimmick. To make matters even worse they have not agreed to refund our initial deposit hiding behind a corporate policy indicating that we didn't provide them a chance to make things right with a refit. I'm sorry but after most of it was unsatisfactory I can't imagine ruining the wedding with such poor attire. I spoke to the District Manager and he explaining that we didn't give them an opportunity to make it "right" , so I am still waiting to hear back to see whether they will stand by there corporate policy. I feel so upset that I didn't put the deposit ($100) on a credit card instead I paid cash, my relative had the forsight to pay with a CC and was able to dispute the charge, thankfully the CC company is working with him to resolve this. I can't begin to describe the issues they have been giving us to get our money back, I was made to feel as if we were trying to "get over" on them bc I had to prove we went with another company for our suits as if to say we used them and was trying to get our money back. We went Mens Warehouse on Route 17 South Paramus, NJ for $179.99 ($20 was including the rush delivery) we received name brand black Calvin Klein tuxedos with gorgeous shoes and thank goodness it worked out beautifully they even offered to have the garments shipped to a local store minutes from the wedding venue. I urge anyone who reads this not to even bother with going to a budget rental, if you truly appreciate quality I would suggest paying the extra $10 and go to the men's warehouse bc the difference was night and day and the cost insignificant. I find it deplorable that Tuxedo By Sarno would hide behind a corporate policy when clearly it was there mistakes. Disgusting how corporate greed uses these policies to deceive hardworking people. I can't stress enough how well we were treated by Mens Warehouse , they also have a members reward program, I for one am a member for life.