My husband and I got married on Saturday, April 16th, and had our reception at NEO. First, I really want to highlight all the great things about this venue:
• It was an absolutely gorgeous venue. We knew from our first tour that we wanted to ha...ve our reception there!
• Cathy was amazing to work with all throughout the planning process. She was incredibly kind, compassionate, and patient with my husband and I when we needed to reschedule our 2021 wedding date into 2022. I’m sure COVID wasn’t easy on her or her staff, but she was still more than accommodating.
• I never felt lost or confused throughout the planning process. Everything was laid out very clearly for my husband and I, and we always felt like we had control over how our event was going to look and feel. Next steps were always super clear and easy to handle with how responsive Cathy was!
• You can pop in and visit the venue multiple times, test out your decorations, and so much more. Eric was always fantastic anytime we came by to visit the venue.
• Our event was incredibly beautiful and exactly as we envisioned it! My husband and I had an absolute blast at the reception, and never once had to worry that things weren’t going to be together for our event. Cathy and her staff worked seamlessly with all of our vendors, and everything came together without issue, or any stress for my husband and I on the day of the event!
• NEO includes complimentary valet parking which is really handy considering the limited and somewhat complex parking situation down by the venue, especially for those that are coming from out of town and aren’t familiar with the area.
Honestly, I really only had 2 issues, that didn’t come up until the day of our event:
• I was told more than once that we would not have to break down and clean up our reception at the end of the night, and even asked a couple extra times to confirm this. When I went to the head bartender to confirm this, she said that she had to talk to her manager. She then told us that while the staff would assist, we’d need to break down our wedding and place everything on carts, but that's all. I asked if we’d need to move the decoration boxes as well, and she said no. She then came back and said we would also have to move our carts upstairs, but the boxes could stay where they were. She said that due to liability concerns, she wasn’t allowed to move any of our items herself. She returned again and said that we needed to carry all the boxes upstairs too. Upon asking some questions to try and get clarity, she started giving me, and the few people who had kindly stayed behind to break down, an attitude, so I asked no further questions and cleaned up our reception and moved our décor and boxes upstairs. I’d have had no problem cleaning up our reception, but wish I would have been informed this was the expectation ahead of time.
• The valet company NEO goes through, lost the best man’s keys, and no form of compensation or follow-up was offered. I don’t expect NEO to be responsible for this, as it’s the valet company’s responsibility to handle the loss, but it was definitely a rough way to end the night.
Despite the couple issues, I would absolutely still recommend NEO for your event! It’s a stunning location with an incredibly talented and dedicated staff who truly want to make your day a unique and stunning day, and I had a blast with my husband and all of our guests! Thank you NEO for making our day so special!